Terms & Conditions
Terms and Conditions
Effective Date: July 27th, 2026
Welcome to LOLA and DUNELLY and Vintage Timbers Candle. By placing an order or using our website, you agree to the following Terms and Conditions.
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1. Who We Are
LOLA and DUNELLY is a California-based curated gifting company offering luxury gifts, candles, spa and beauty products, and home décor. Vintage Timbers Candle is our handcrafted candle collection, thoughtfully poured in small batches in Grass Valley, California. Throughout this policy, the terms “we,” “us,” and “our” refer to LOLA and DUNELLY and Vintage Timbers Candle.
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2. Ordering and Payment
Orders are accepted when we send an email confirmation. We accept major credit cards, PayPal, and Apple Pay. You authorize us to charge your selected payment method for the total amount at checkout. Prices are shown in U.S. dollars and subject to California sales tax where applicable.
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3. Pricing and Availability
Prices, product descriptions, and availability may change at any time without notice. If a pricing or inventory error occurs, we will contact you before fulfillment to confirm, cancel, or adjust your order. We reserve the right to limit quantities or discontinue products at any time.
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Occasionally, a featured product may become unavailable due to supplier inventory or seasonal availability. When necessary, we reserve the right to substitute an item with another of equal or greater value while maintaining the overall style and quality of the gift.
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4. Processing Times
Most ready-to-ship items process within two to three business days. Business Days exclude weekends and holidays. Custom and corporate orders follow the timeline outlined in your proposal or invoice.
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5. Shipping and Delivery
We currently ship within the United States. Shipping costs and options are displayed at checkout. Delivery dates are estimates and not guaranteed. Title and risk of loss transfer to you when the package is accepted by the carrier.
Address Accuracy
Please verify your shipping address before submitting your order. We are not responsible for delays or losses caused by incorrect or incomplete addresses. If a package is returned to us due to an address issue, we can reship after collecting the new postage.
Free Shipping and Adjustments
If your order qualified for free shipping and you later cancel after packing or return the merchandise, we may deduct our actual outbound shipping cost from the refund in addition to any applicable restocking fee.
*Once tracking indicates a package has been delivered, claims for lost or stolen packages must be submitted directly to the carrier whenever possible. We will gladly assist customers in filing a claim when appropriate but cannot guarantee reimbursement for carrier-related losses.
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6. Cancellations, Returns, and Restocking Fee
Cancellations Before Packing
Orders may be canceled at no charge before they enter fulfillment.
Cancellations After Packing
If you request a cancellation after the order has been packed for shipment, a 20 percent restocking fee may be deducted from your refund. This fee covers packaging materials, labor, and handling already incurred.
Return Eligibility
Returns are accepted within 14 days of delivery for most non-defective items. Items must be unused, in original packaging, and in resalable condition.
All sales are final on food, perishable, spa, and beauty items. These cannot be canceled or returned once processed.
Return shipping is the customer’s responsibility unless the item was defective or shipped in error.
How to Request a Return or Cancellation
To request a return or cancellation, email hello@lolaanddunelly.com with your order number and reason. Returns sent without prior authorization may not be eligible for a refund.
Refund Timing
Refunds are typically processed within two to four business days once issued. PayPal refunds usually appear within two to three business days.
If your order qualified for free shipping, the original outbound shipping cost may be deducted from your refund.
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7. Damaged, Defective, or Incorrect Items
Inspect your package upon arrival. If an item is damaged or incorrect, contact hello@lolaanddunelly.com within five business days of delivery with your order number and photos. We will repair, replace, or refund as appropriate and provide a prepaid return label if needed.
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8. Custom and Corporate Orders
Custom and corporate gifting orders follow the written proposal or invoice you received. Once proofs are approved and orders are in production or packed, cancellations may incur the 20 percent restocking fee and the cost of any custom components already produced. Refunds and replacements for corporate orders follow the terms outlined in your proposal.
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9. Candle Care and Safety
Our candles are handcrafted in small batches using natural materials. Because candles involve an open flame, customers assume full responsibility for safe use once the product is delivered.
By purchasing a candle, you acknowledge and agree to the following:
• Always burn within sight and never leave a candle unattended.
• Keep candles away from flammable materials, pets, and children.
• Trim the wick to ¼ inch before each use.
• Do not burn candles for more than four hours at a time.
• Discontinue use when ½ inch of wax remains.
• Place candles on heat-resistant surfaces away from drafts.
We are not responsible for damage or injury resulting from misuse, negligence, failure to follow safety instructions, or modifications of our products. By using any candle purchased from LOLA and DUNELLY or Vintage Timbers Candle, you agree to hold us harmless from any claims, damages, or losses arising from improper use.
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10. Product Quality and Natural Variations, Handmade Disclaimer
Many of our items are handmade or contain natural materials. Small variations in color, texture, fragrance, or finish are normal and not considered defects.
For candles, pottery, baskets, wood, etc.
Handmade and natural products may vary slightly in appearance. These variations are part of the character of artisan-made goods and are not considered defects.
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11. Promotions and Gift Cards
Promotional codes must be applied at checkout and cannot be added retroactively. Gift cards are non-refundable and not redeemable for cash except where required by law.
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12. Limitation of Liability
To the fullest extent permitted by law, LOLA and DUNELLY and Vintage Timbers Candle’s total liability for any claim shall not exceed the amount paid for the product in question. We are not responsible for indirect, incidental, or consequential damages of any kind, including property damage or personal injury caused by misuse of candles or other products.
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13. Website Use and Intellectual Property
All content on our websites—including text, photography, product photography, logos, branding, product names, graphics, copy, website design, and other intellectual property.—is owned by or licensed to LOLA and DUNELLY and Vintage Timbers Candle. You may not copy, reproduce, or distribute our content without written permission.
Photography
Product photography is intended to represent each item as accurately as possible. Due to monitor settings and the handmade nature of many products, colors and finishes may vary slightly.
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14. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, such as carrier interruptions, supply shortages, or natural disasters.
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15. Governing Law and Venue
These Terms are governed by the laws of the State of California. Any dispute arising from these Terms shall be resolved in the state or federal courts located in Grass Valley, Nevada County, California, and you consent to their jurisdiction.
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16. Changes to These Terms
We may update these Terms periodically. The effective date above shows when the latest version took effect. Continued use of our website after updates means you accept the revised Terms.
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17. Storefront
These Terms apply to purchases made through our website unless otherwise stated for in-store purchases or special events.
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1. Contact Us
Questions?
📧 hello@lolaanddunelly.com
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Optional summary for your Returns page
Most orders can be canceled at no charge before packing. Once packed, cancellations may incur a 20 percent restocking fee. Returns are accepted within 14 days for unused, non-perishable items. Email hello@lolaanddunelly.com for authorization.
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