Terms & Conditions
Terms and Conditions
Effective Date: September 3, 2026
Welcome to LOLA and DUNELLY and Vintage Timbers Candle. By placing an order or using our website, you agree to the following Terms and Conditions.
1. Who We Are
LOLA and DUNELLY is a California-based curated gifting company offering luxury gifts, candles, spa and beauty products, and home décor. Vintage Timbers Candle is our handcrafted candle collection, thoughtfully poured in small batches in Grass Valley, California. Throughout this policy, the terms “we,” “us,” and “our” refer to LOLA and DUNELLY and Vintage Timbers Candle.
2. Ordering and Payment
Orders are accepted when we send an email confirmation. We accept major credit cards, PayPal, and Apple Pay. You authorize us to charge your selected payment method for the total amount at checkout. Prices are shown in U.S. dollars and subject to California sales tax where applicable.
3. Pricing and Availability
Prices, product descriptions, and availability may change at any time without notice. If a pricing or inventory error occurs, we will contact you before fulfillment to confirm, cancel, or adjust your order. We reserve the right to limit quantities or discontinue products at any time.
Occasionally, a featured product may become unavailable due to supplier inventory or seasonal availability. When necessary, we reserve the right to substitute an item with another of equal or greater value while maintaining the overall style and quality of the gift.
4. Processing Times
Most ready-to-ship orders are prepared within two to three business days unless a different processing time is displayed on the product page, website announcement, or at checkout. Business days exclude weekends and holidays. Processing time does not include carrier transit time.
Processing times may be extended during holidays, periods of high order volume, temporary business closures, or other circumstances affecting fulfillment. Any extended processing time will be communicated on our website or directly to affected customers.
If we are unable to ship an order within the stated timeframe, we will contact the customer with an updated estimated shipping date and the option to accept the delay or cancel the unshipped order for a full refund.
Custom, corporate, wedding, and bulk-gifting orders follow the processing and delivery schedule provided in the applicable proposal, invoice, or written agreement.
5. Shipping and Delivery
Most ready-to-ship orders are processed within two to three business days. Business days exclude weekends and holidays. Custom, corporate, wedding, and bulk orders follow the timeline provided in the applicable proposal, invoice, or written agreement.
Processing time refers to the time required to prepare an order before it is transferred to the shipping carrier. Carrier transit time is separate.
Shipping Destinations and Charges
We ship to the United States destinations made available during checkout. Shipping charges and available delivery methods are calculated and displayed before the order is completed.
We do not currently offer standard website checkout shipping to Hawaii due to carrier costs. Customers requesting delivery to Hawaii may contact us before ordering for availability and a separate shipping quote.
Original shipping charges are nonrefundable unless an order arrives damaged, defective, or was shipped incorrectly by LOLA & DUNELLY.
Delivery Estimates
Estimated delivery dates are provided for convenience and are not guaranteed. Carrier delays, severe weather, holidays, address issues, and other circumstances outside our control may affect delivery.
If we learn that an order cannot be shipped within the stated processing time, we will contact the customer with an updated estimate and the option to accept the delay or cancel the unshipped order for a refund.
Address Accuracy
Please verify the shipping address before completing your order. Customers are responsible for providing a complete and accurate delivery address.
If an order has not entered fulfillment, contact us promptly and we will make reasonable efforts to update the address. Address changes cannot be guaranteed once fulfillment has begun.
If a package is returned to LOLA & DUNELLY because of an incorrect or incomplete customer-provided address, additional postage may be required before the order can be shipped again.
Lost, Stolen, or Delayed Packages
Once tracking shows that a package has been delivered, customers should contact the carrier promptly regarding a missing or stolen package. We will provide available shipment information and reasonable assistance with a carrier inquiry or claim, but carrier approval and reimbursement cannot be guaranteed.
Please contact hello@lolaanddunelly.com if you need assistance with a shipment.
6. Cancellations, Returns, and Restocking Fee
Cancellations Before Fulfillment
Orders may be canceled at no charge before they enter fulfillment.
Cancellations After Fulfillment Begins
Once an order has been prepared or packed for shipment, a 20% restocking fee will be deducted from the merchandise subtotal after any discounts have been applied. This fee helps cover packaging materials, labor, processing, and fulfillment costs already incurred.
Return Eligibility
Eligible merchandise may be returned within 14 days of delivery. Returned items must be unused, in their original packaging, and in resalable condition.
The following items are final sale and cannot be returned:
● Food and gourmet products
● Spa and beauty products
● Perishable items
● Gift cards
● Personalized or custom orders
● Sale and clearance items
Customers are responsible for return shipping costs. A 20% restocking fee will be deducted from the merchandise subtotal after any discounts have been applied. Original shipping charges are nonrefundable.
Return shipping costs and restocking fees do not apply when an item arrives damaged, defective, or was shipped incorrectly by LOLA & DUNELLY.
Requesting a Return or Cancellation
To request a return or cancellation, email hello@lolaanddunelly.com with your order number and reason for the request. Returns sent without prior authorization may not be accepted.
Refunds
Once an eligible return has been received and inspected, the remaining refund, including any applicable sales tax, will be issued to the original payment method. Please allow three to five business days after processing for the refund to appear, depending on your financial institution.
7. Damaged, Defective, or Incorrect Items
Inspect your package upon arrival. If an item is damaged or incorrect, contact hello@lolaanddunelly.com within five business days of delivery with your order number and photos. We will repair, replace, or refund as appropriate and provide a prepaid return label if needed.
8. Custom and Corporate Orders
Custom and corporate gifting orders follow the written proposal or invoice you received. Once proofs are approved and orders are in production or packed, cancellations may incur the 20 percent restocking fee and the cost of any custom components already produced. Refunds and replacements for corporate orders follow the terms outlined in your proposal.
9. Candle Care and Safety
Our candles are handcrafted in small batches using natural materials. Because candles involve an open flame, customers assume full responsibility for safe use once the product is delivered.
By purchasing a candle, you acknowledge and agree to the following:
• Always burn within sight and never leave a candle unattended.
• Keep candles away from flammable materials, pets, and children.
• Trim the wick to ¼ inch before each use.
• Do not burn candles for more than four hours at a time.
• Discontinue use when ½ inch of wax remains.
• Place candles on heat-resistant surfaces away from drafts.
We are not responsible for damage or injury resulting from misuse, negligence, failure to follow safety instructions, or modifications of our products. By using any candle purchased from LOLA and DUNELLY or Vintage Timbers Candle, you agree to hold us harmless from any claims, damages, or losses arising from improper use.
10. Product Quality and Natural Variations, Handmade Disclaimer
Many of our items are handmade or contain natural materials. Small variations in color, texture, fragrance, or finish are normal and not considered defects.
For candles, pottery, baskets, wood, etc.
Handmade and natural products may vary slightly in appearance. These variations are part of the character of artisan-made goods and are not considered defects.
11. Promotions and Gift Cards
Promotional codes must be applied at checkout and cannot be added retroactively. Gift cards are non-refundable and not redeemable for cash except where required by law.
12. Limitation of Liability
To the fullest extent permitted by law, LOLA and DUNELLY and Vintage Timbers Candle’s total liability for any claim shall not exceed the amount paid for the product in question. We are not responsible for indirect, incidental, or consequential damages of any kind, including property damage or personal injury caused by misuse of candles or other products.
13. Website Use and Intellectual Property
All content on our websites—including text, photography, product photography, logos, branding, product names, graphics, copy, website design, and other intellectual property.—is owned by or licensed to LOLA and DUNELLY and Vintage Timbers Candle. You may not copy, reproduce, or distribute our content without written permission.
Photography
Product photography is intended to represent each item as accurately as possible. Due to monitor settings and the handmade nature of many products, colors and finishes may vary slightly.
14. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, such as carrier interruptions, supply shortages, or natural disasters.
15. Governing Law and Venue
These Terms are governed by the laws of the State of California. Any dispute arising from these Terms shall be resolved in the state or federal courts located in Grass Valley, Nevada County, California, and you consent to their jurisdiction.
16. Changes to These Terms
We may update these Terms periodically. The effective date above shows when the latest version took effect. Continued use of our website after updates means you accept the revised Terms.
17. Storefront
These Terms apply to purchases made through our website unless otherwise stated for in-store purchases or special events.
18. Contact Us
Questions?
📧 hello@lolaanddunelly.com
Optional summary for your Returns page
Most orders can be canceled at no charge before packing. Once packed, cancellations may incur a 20 percent restocking fee. Returns are accepted within 14 days for unused, non-perishable items. Email hello@lolaanddunelly.com for authorization.