Terms & Conditions
Terms and Conditions
Effective Date: January 1, 2025
Welcome to LOLA and DUNELLY and Vintage Timbers Candle. By placing an order or using our website, you agree to the following Terms and Conditions. Please read them carefully before purchasing.
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1. Who We Are
LOLA and DUNELLY is a California-based curated gifting company offering luxury gifts, candles, spa and beauty products, and home décor. Vintage Timbers Candle is our handcrafted candle line made in small batches in our Grass Valley studio. Throughout this policy, the terms “we,” “us,” and “our” refer to LOLA and DUNELLY and Vintage Timbers Candle.
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2. Ordering and Payment
Orders are accepted when we send an email confirmation. We accept major credit cards, PayPal, and Apple Pay. You authorize us to charge your selected payment method for the total amount at checkout. Prices are shown in U.S. dollars and subject to California sales tax where applicable.
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3. Pricing and Availability
Prices, product descriptions, and availability may change at any time without notice. If a pricing or inventory error occurs, we will contact you before fulfillment to confirm, cancel, or adjust your order.
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4. Processing Times
Most ready-to-ship items process within two to three business days. Custom and corporate orders follow the timeline outlined in your proposal or invoice.
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5. Shipping and Delivery
We currently ship within the United States. Shipping costs and options are displayed at checkout. Delivery dates are estimates and not guaranteed. Title and risk of loss transfer to you when the package is accepted by the carrier.
Address Accuracy
Please verify your shipping address before submitting your order. We are not responsible for delays or losses caused by incorrect or incomplete addresses. If a package is returned to us due to an address issue, we can reship after collecting the new postage.
Free Shipping and Adjustments
If your order qualified for free shipping and you later cancel after packing or return the merchandise, we may deduct our actual outbound shipping cost from the refund in addition to any applicable restocking fee.
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6. Cancellations, Returns, and Restocking Fee
Cancellations Before Packing
Orders may be canceled at no charge before they enter fulfillment.
Cancellations After Packing
If you request a cancellation after the order has been packed for shipment, a 20 percent restocking fee may be deducted from your refund. This fee covers packaging materials, labor, and handling already incurred.
Return Eligibility
Returns are accepted within 14 days of delivery for most non-defective items. Items must be unused, in original packaging, and in resalable condition.
All sales are final on food, perishable, spa, and beauty items. These cannot be canceled or returned once processed.
Return shipping is the customer’s responsibility unless the item was defective or shipped in error.
How to Request a Return or Cancellation
To request a return or cancellation, email hello@lolaanddunelly.com with your order number and reason. Unauthorized returns may be refused or assessed additional handling.
Refund Timing
Refunds are typically processed within two to four business days once issued. PayPal refunds usually appear within two to three business days.
If your order qualified for free shipping, the original outbound shipping cost may be deducted from your refund.
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7. Damaged, Defective, or Incorrect Items
Inspect your package upon arrival. If an item is damaged or incorrect, contact hello@lolaanddunelly.com within five business days of delivery with your order number and photos. We will repair, replace, or refund as appropriate and provide a prepaid return label if needed.
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8. Custom and Corporate Orders
Custom and corporate gifting orders follow the written proposal or invoice you received. Once proofs are approved and orders are in production or packed, cancellations may incur the 20 percent restocking fee and the cost of any custom components already produced. Refunds and replacements for corporate orders follow the terms outlined in your proposal.
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9. Candle Care and Safety
Our candles are handcrafted in small batches using natural materials. Because candles involve an open flame, customers assume full responsibility for safe use once the product is delivered.
By purchasing a candle, you acknowledge and agree to the following:
• Always burn within sight and never leave a candle unattended.
• Keep candles away from flammable materials, pets, and children.
• Trim the wick to ¼ inch before each use.
• Do not burn candles for more than four hours at a time.
• Discontinue use when ½ inch of wax remains.
• Place candles on heat-resistant surfaces away from drafts.
We are not responsible for damage or injury resulting from misuse, negligence, failure to follow safety instructions, or modifications of our products. By using any candle purchased from LOLA and DUNELLY or Vintage Timbers Candle, you agree to hold us harmless from any claims, damages, or losses arising from improper use.
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10. Product Quality and Natural Variations
Many of our items are handmade or contain natural materials. Small variations in color, texture, fragrance, or finish are normal and not considered defects.
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11. Promotions and Gift Cards
Promotional codes must be applied at checkout and cannot be added retroactively. Gift cards are non-refundable and not redeemable for cash except where required by law.
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12. Limitation of Liability
To the fullest extent permitted by law, LOLA and DUNELLY and Vintage Timbers Candle’s total liability for any claim shall not exceed the amount paid for the product in question. We are not responsible for indirect, incidental, or consequential damages of any kind, including property damage or personal injury caused by misuse of candles or other products.
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13. Website Use and Intellectual Property
All content on our websites—including text, photography, and design—is owned by or licensed to LOLA and DUNELLY and Vintage Timbers Candle. You may not copy, reproduce, or distribute our content without written permission.
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14. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, such as carrier interruptions, supply shortages, or natural disasters.
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15. Governing Law and Venue
These Terms are governed by the laws of the State of California. Any dispute arising from these Terms shall be resolved in the state or federal courts located in Grass Valley, Nevada County, California, and you consent to their jurisdiction.
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16. Changes to These Terms
We may update these Terms periodically. The effective date above shows when the latest version took effect. Continued use of our website after updates means you accept the revised Terms.
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17. Contact Us
Questions about these Terms or your order
📧 hello@lolaanddunelly.com
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Optional summary for your Returns page
Most orders can be canceled at no charge before packing. Once packed, cancellations may incur a 20 percent restocking fee. Returns are accepted within 14 days for unused, non-perishable items. Email hello@lolaanddunelly.com for an authorization.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Lola & Dunelly, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Lola & Dunelly and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 502 Sand Hill Circle, Menlo Park, CA, 94025, United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@lolaanddunelly.com