LOLA & DUNELLY and Vintage Timbers Candle respect your privacy. This Privacy Policy explains the information we collect, how we use and share it, and the choices available to you when you visit lolaanddunelly.com, place an order, contact us, subscribe to our communications, or otherwise interact with our business.
Information We Collect
We may collect information that you provide directly to us, including:
● Your name
● Email address
● Telephone number
● Billing and shipping addresses
● Order and transaction information
● Gift recipient information
● Account login information
● Product reviews, messages, inquiries, and customer-service communications
● Information provided through custom, corporate, wedding, or bulk-gifting inquiry forms
● Email and text-message preferences
Payment transactions are processed through Wix Payments and other approved payment providers. We do not directly store complete credit or debit card numbers.
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, referring pages, pages viewed, approximate location, and interactions with our website and advertising.
How We Use Your Information
We may use personal information to:
● Process, fulfill, ship, and manage orders
● Communicate about purchases, deliveries, returns, and refunds
● Provide customer service
● Create and maintain customer accounts
● Prepare custom, corporate, wedding, or bulk-gifting proposals
● Send requested email or text-message communications
● Improve our website, products, services, and customer experience
● Measure website traffic and advertising performance
● Prevent fraud, protect our business, and maintain website security
● Comply with legal, tax, accounting, and regulatory obligations

Email and Text Communications
If you subscribe to our marketing emails, you may unsubscribe at any time by selecting the unsubscribe link included in the email.
If you consent to receive promotional text messages, message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not required as a condition of purchase. You may opt out at any time by replying STOP. Reply HELP for assistance or contact us at hello@lolaanddunelly.com.

We may still send non-promotional communications when necessary to complete or service an order.

Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website activity, measure advertising performance, and present relevant content or advertisements.
These technologies may be provided by Wix and other service providers, including Google and Meta. You may manage certain cookies through your browser settings and any cookie-preference tools made available on our website. Disabling cookies may affect the operation of some website features.
Because there is not one universally accepted standard for browser-based Do Not Track signals, our website may not respond to all Do Not Track settings. We will recognize legally required browser-based opt-out signals, such as Global Privacy Control, when applicable.

How We Share Information
We may share personal information with service providers that help us operate our business, including:
● Wix and Wix Payments
● Payment processors
● Shipping carriers and fulfillment providers
● Email and text-message service providers
● Website hosting and security providers
● Analytics and advertising providers, including Google and Meta
● Accountants, professional advisers, and other business-service providers
These parties may access information only as reasonably necessary to provide their services or as permitted by law.
We may also disclose information when required by law, to respond to legal proceedings, to protect our rights or customers, or in connection with a merger, sale, financing, or transfer of all or part of our business.
We do not sell personal information for money. Certain analytics and advertising activities may be considered “sharing” or “targeted advertising” under some state privacy laws. Where required, customers may request to opt out of these activities.
Gift Recipient Information
When you purchase a gift for another person, you may provide the recipient’s name, address, telephone number, or gift message. You are responsible for having permission to provide this information. We use it only to prepare, deliver, and support the gift order or as otherwise required by law.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, comply with tax and legal requirements, resolve disputes, and enforce our agreements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Privacy Choices
Depending on where you live and subject to applicable law, you may have the right to request:
● Access to certain personal information we maintain about you
● Correction of inaccurate information
● Deletion of certain information
● A copy of certain information
● Withdrawal of marketing consent
● Opt-out from certain advertising or data-sharing activities
To submit a privacy request, email hello@lolaanddunelly.com. We may need to verify your identity before completing a request. We will not discriminate against you for exercising an applicable privacy right.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and remove it when appropriate.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. Please review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. The revised effective date will appear at the top of this page. Material changes may also be communicated through the website or by another appropriate method.
Contact Us
For questions about this Privacy Policy or to submit a privacy request, please contact:
LOLA & DUNELLY Vintage Timbers Candle Email: hello@lolaanddunelly.com Website: lolaanddunelly.com