Shipping & Returns

Shipping
We offer flat-rate shipping throughout the United States to keep checkout simple and predictable. Every order is carefully packed with the same attention to detail, whether you’re purchasing a single item or a thoughtfully curated gift box.
Most ready-to-ship orders are processed within 2–3 business days. Shipping estimates are provided by the carrier and are not guaranteed.
We currently ship within the United States only.
⸻
Do You Offer International Shipping?
At this time, we ship within the United States only.
⸻
Can I Pick Up My Order Locally?
Yes! Online orders may be picked up during our regular store hours at our Grass Valley storefront starting on October 14th, 2026.
Please email hello@lolaanddunelly.com to arrange your pickup or call (833) 818-2038.
⸻
What Is Your Return Policy?
We want you to love your purchase.
Returns are accepted within 14 days of delivery for eligible items. To qualify for a return, items must be:
   ●    Unused
   ●    In their original packaging
   ●    In resalable condition
The following items are final sale and cannot be returned:
   ●    Food and gourmet products
   ●    Spa and beauty products
   ●    Perishable items
   ●    Gift cards
   ●    Personalized or custom orders
Return shipping costs are the responsibility of the customer unless an item arrived damaged, defective, or was shipped in error.
If your order arrives damaged or incorrect, please contact us within 5 business days of delivery at hello@lolaanddunelly.com with your order number and photos. We’ll be happy to make it right.
⸻
Order Cancellations
Orders may be canceled at no charge before they enter fulfillment.
Once an order has been packed for shipment, cancellations may be subject to a 20% restocking fee to help cover packaging materials and fulfillment costs already incurred.

 

Please email us at hello@lolaanddunelly.com or call (833) 818-2038