Store Policy
At LOLA & DUNELLY, every order is thoughtfully prepared with the same care and attention we would give a gift for someone we love. We believe shopping should feel simple, personal, and enjoyable, and we’re committed to providing quality products and exceptional customer service every step of the way.
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Product Availability
Many of our products are handcrafted, artisan-made, or sourced in small quantities. While we do our best to maintain inventory, availability may change without notice.
If an item becomes unavailable after your order is placed, we’ll contact you promptly with available options before completing your order.
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Curated Gift Boxes
Our gift boxes are carefully designed to create a cohesive gifting experience. On rare occasions, a featured item may become unavailable due to supplier inventory or seasonal availability. When necessary, we may substitute a product with one of equal or greater value while maintaining the overall style, quality, and purpose of the gift.
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Handmade & Natural Products
Many of our products, including our Vintage Timbers Candle collection, are handcrafted or made with natural materials. Slight variations in color, texture, fragrance, wood grain, or finish are part of the character of artisan-made goods and are not considered defects.
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Pricing
We strive to ensure all product descriptions, pricing, and inventory information are accurate. If an error is discovered after an order is placed, we’ll contact you before processing your order to discuss the available options.
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Order Cancellations & Returns
Please visit our Shipping & Returns page for complete information regarding cancellations, returns, damaged shipments, and refunds.
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Candle Safety
Please follow all candle care and safety instructions included with your purchase. Never leave a burning candle unattended, and always burn candles on a stable, heat-resistant surface away from children, pets, and flammable materials.
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Intellectual Property
All content on this website, including photography, product images, logos, branding, graphics, product names, and written content, is the property of LOLA & DUNELLY and Vintage Timbers Candle and may not be copied, reproduced, or used without written permission.
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Questions?
We’re always happy to help.
If you have any questions before placing your order, please contact us at:
hello@lolaanddunelly.com